Chats
As a chat support, we are serious when it comes to excellent quality of service. we go the extra mile of service just to make sure all players will be satisfied with us. our job is to make them satisfied and know that we are here to response to their inquiries ahead of time.
Do's & Don'ts during Livechat
this is the guide we have to follow during a livechat conversation with the player that should be followed:
4 Do's for the Chat support
Be Patient
Respond Fast
Add a Personal Touch to Chats
Answer in the Customer’s Native Language
6 Don'ts for the Chat support
Do Not Focus on Selling
Do Not Keep Your Players Waiting
Do Not Depend Too Much on Speil
Do Not be Intrusive
Do Not be Impolite or Negative
Avoid Too Many Chat Transfers
SQE will be conducted Daily and once caught, you will be seriously penalized.
as a chat support, we are serious when it comes to excellent quality of service. we go the extra mile of service just to make sure all players will be satisfied with us. our job is to make them satisfied and know that we are here to response to their inquiries ahead of time.
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